Support Plans & Terms
Mydreamsolutions offers 3 support tiers
Business
The mydreamsolution standard support level offers 9×5 support services. This option is included in both free and paid accounts:
- Free accounts – Included for a limited period of time to allow our customers to try mydreamsolution and conduct a POC while receiving our excellent technical support
- Paid accounts – Requires payment from 1st mydreamsolutioninstance and a minimum payment in the value of 3 mydreamsolution instances
Who is it for?
Great for production deployments that don’t require support beyond working hours and for those testing and evaluating mydreamsolution.
Platinum
The mydreamsolution Business support plan includes 24×7 support services for system availability and recovery based on an SLA. This plan includes an initial response from our NOC as well as an escalation team of mydreamsolution engineers in a follow-the-sun geo-location presence.
- This support tier is a good balance between cost and 24×7 support availability.
Who is it for?
Customers in production or MSPs conducting customer POC that require 24×7 and SLA-based support.
Standard
The mydreamsolution Platinum support plan is the flagship customer support service of mydreamsolution offering 24×7 support, an enhanced SLA, and an enhanced escalation team that includes more on-call engineering resources.
Who is it for?
Customers with production mission-critical environments that require 24×7 support for system availability.
Support plans side-by-side comparison
| Service / Plan | Standard | Business | Platinum |
|---|---|---|---|
| Availability | 9 to 5 CET | 24X7 | 24X7 |
| SLA | - |  |
|
| NOC | - | |
|
| Escalation Team Alerting | - | |
|
| Enhanced SLA | - | - | |
| Root Cause Analysis | - | - | |